Rules For Using UttarakPay

Welcome to UttarakPay. These Terms & Conditions are provided on behalf of Uttarak Salutions Private Limited. They govern your access to and use of the UttarakPay website, services, support channels, contact forms and related digital features.

By accessing, browsing, submitting a request or using any part of this website, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree, please do not use this website.

UttarakPay may be used for lawful purposes only. Users must not misuse the website, interfere with website operations, attempt unauthorized access, upload harmful content or use the platform for fraudulent activity.

• Use the website only for lawful service and support purposes.
• Do not submit false, misleading, abusive or harmful information.
• Do not attempt to hack, damage, overload or disrupt the website.
• Do not use bots, scripts, malware, scraping tools or automated abuse systems.
• Do not impersonate another person, business or organization.

UttarakPay provides digital service support and information related to everyday utility payment categories. Service availability may depend on technical systems, partners, billers, payment gateways, banks and operational status.

• Mobile recharge support.
• Electricity bill support.
• Gas payment support.
• Broadband bill support.
• Transaction status assistance.
• Refund and cancellation guidance.
• Account concern and grievance support.

Users are responsible for providing accurate information while using UttarakPay or contacting support. Incorrect details may lead to failed service, delayed support, wrong payment processing or inability to resolve a request.

• Provide accurate name, mobile number, email, order ID and transaction reference.
• Verify biller details, consumer number, amount and service category before payment.
• Keep login details, confidential links and support records secure.
• Do not share passwords, OTPs, PINs, full card numbers or banking credentials.
• Immediately report unauthorized activity, account compromise or suspicious communication.

Payment processing may involve third-party systems such as banks, payment gateways, UPI providers, wallets, billers or service providers. UttarakPay may assist users with transaction support based on available records and applicable process.

• Successful payments may not always be cancellable.
• Refunds are subject to eligibility, transaction status and service provider confirmation.
• Approved refunds are generally processed as per the Refund & Cancellation Policy.
• Bank, gateway, UPI app, wallet or biller delays are outside UttarakPay’s direct control.
• Users must submit complete details for refund, cancellation or payment status review.

Use of UttarakPay is also governed by our Privacy Policy. By using this website, you agree that your information may be collected, used and processed for service support, transaction review, communication, security, compliance and website operation purposes.

Users should review the Privacy Policy to understand what information is collected, how it is used, retention practices, cookies and user privacy rights.

By submitting your contact details, you agree that UttarakPay may contact you for service updates, support responses, transaction-related communication, security notices, policy updates and customer care.

Communication may be sent through email, phone, SMS, website notifications or other available contact methods.

UttarakPay may include links, integrations or references to third-party websites, billers, payment gateways, service providers or external systems. We do not control third-party platforms and are not responsible for their content, security, uptime, terms or privacy practices.

• Use third-party services at your own discretion.
• Review third-party policies before submitting information.
• Third-party delays, errors or outages may affect service processing.

All website content, design, layout, text, graphics, icons, branding, software, code, structure and other materials on UttarakPay are owned by or licensed to Uttarak Salutions Private Limited, unless otherwise stated.

• You may not copy, reproduce, sell or commercially exploit website content without permission.
• You may not misuse UttarakPay branding, logo, design or service identity.
• Unauthorized use may result in legal action.

Users must not use UttarakPay in a way that harms the company, users, partners, service providers or website systems.

• Fraudulent transactions or false support claims.
• Uploading defamatory, illegal, abusive or harmful content.
• Attempting to bypass security or access restricted systems.
• Using stolen payment details, fake identity or unauthorized account information.
• Interfering with website performance, servers or user experience.

UttarakPay is provided on an “as available” basis. While we aim to keep information accurate and support channels accessible, we do not guarantee uninterrupted, error-free, delay-free or completely secure operation of the website.

• We do not guarantee that every transaction issue can be resolved immediately.
• We do not guarantee third-party system uptime or bank/payment gateway response time.
• Website information may be updated, corrected or changed from time to time.

To the maximum extent permitted by law, Uttarak Salutions Private Limited, UttarakPay, its employees, officers, support teams, service partners or representatives shall not be liable for indirect, incidental, special, consequential or punitive losses arising from website use.

• Loss due to incorrect user information.
• Bank, gateway, UPI, wallet, biller or third-party delays.
• Unauthorized access caused by user negligence.
• System downtime, technical failure or network interruption.
• Loss of data, profit, business opportunity or service access.

Uttarak Salutions Private Limited may update, modify, suspend or replace these Terms & Conditions at any time due to service changes, legal requirements, operational needs or platform updates.

The latest version will be available on this page. Continued use of UttarakPay after changes means you accept the revised Terms & Conditions.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising from the use of UttarakPay shall be subject to the jurisdiction of competent courts in West Bengal, India.

If any provision of these Terms is found unenforceable, the remaining provisions will continue to remain valid and enforceable.

For support, service questions, payment concerns, refund requests, cancellation queries, privacy issues, account concerns or grievance matters, contact UttarakPay through the official details below.

• Company: Uttarak Salutions Private Limited
• Brand: UttarakPay
• Grievance Officer: YASHI DAS (DIN)
• Designation: Grievance Officer
• Phone: +91 8016982909
• Email: uttaraksalution@gmail.com
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Address: 52/a Hem Chandra Lane, Lp 36/4, Ps Uttarpara, Bhadrakali, Hooghly, Serampur Uttarpara, West Bengal, India, 712232