Your Privacy Matters At UttarakPay

Thank you for using UttarakPay. This Privacy Policy describes how Uttarak Salutions Private Limited collects, processes, stores, protects and uses personal information when you visit our website, submit a contact request, use bill payment support features or communicate with our support team.

By accessing or using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information.

We may collect information that you voluntarily provide or that is automatically generated when you use our website.

• Name, email address, phone number and contact details.
• Service category selected by the user, such as mobile recharge, electricity bill, gas payment or broadband bill.
• Order ID, transaction reference, payment screenshot, issue details or support request description.
• Account-related details required for verification or support.
• Device information, browser type, IP address, approximate location, cookies, session data and website usage details.
• Communication records when you contact us through email, phone, contact form or support channels.

UttarakPay uses collected information only for legitimate website, service, support and compliance purposes.

• To provide digital bill payment support and service assistance.
• To respond to mobile recharge, electricity bill, gas payment and broadband bill queries.
• To verify support requests, transaction details, refund queries and cancellation requests.
• To communicate updates, confirmations, support responses and service notices.
• To improve website performance, security, user experience and service quality.
• To detect, prevent and respond to fraud, unauthorized access, misuse or technical issues.
• To comply with applicable legal, regulatory, tax, audit and record-keeping obligations.

When you submit your personal information on UttarakPay, you consent to our use of that information for the purpose of handling your request, providing service support, responding to inquiries and fulfilling related obligations.

You may choose not to provide certain information, but this may limit our ability to process your request, verify transaction details, provide support or respond to service-related concerns.

We do not sell your personal information. We may share limited information only where necessary for service, support, security, legal compliance or operational requirements.

• With service providers, payment partners, hosting providers, email providers or technical support teams.
• With banks, payment gateways or biller-related systems where required to review a transaction concern.
• With legal, regulatory, government or law enforcement authorities when required by applicable law.
• With internal employees, support teams or authorized representatives on a need-to-know basis.

We use reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, disclosure, alteration or destruction. However, no digital platform can guarantee absolute security.

• Access to user data is limited to authorized persons.
• Support records are used only for legitimate business and service purposes.
• Users should avoid sharing OTPs, passwords, card PINs or confidential banking credentials.
• Users should immediately contact us if they suspect unauthorized activity or account compromise.

We retain personal information only for as long as necessary for the purpose for which it was collected, including service support, dispute resolution, fraud prevention, legal compliance, accounting, audit and record-keeping requirements.

Some records may be retained for a longer period if required by law, contractual obligation, tax rules, regulatory process or legitimate business need.

Our website may use cookies, pixels, analytics tools, session storage and similar technologies to improve website functionality, remember preferences, maintain sessions, analyze traffic and enhance security.

• Essential cookies for website operation and security.
• Analytics cookies for website performance and visitor behavior insights.
• Preference cookies to improve user experience.
• Third-party cookies may be used by embedded tools, analytics or service providers.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We may contact users for service updates, support responses, transaction-related communication, account alerts, policy updates, security notices and customer care messages.

Where applicable, marketing or promotional communication may be sent based on user consent, business relationship or applicable law. Users may request to stop non-essential promotional communication by contacting us.

UttarakPay services are intended for users who are legally capable of using digital services and making service requests. We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.

If you believe that a child has submitted personal information to us without proper authorization, please contact us so that we can review and take appropriate action.

Subject to applicable law, users may request access to their personal information and may ask us to correct, update, complete or delete information where permitted. Certain information may be retained if required for legal compliance, fraud prevention, dispute resolution or legitimate business purposes.

• Request access to information we hold about you.
• Request correction or update of inaccurate information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent, subject to service limitations.
• Raise privacy or data handling grievances through our official contact details.

Our website may contain links to third-party websites, payment partners, service pages or external resources. We are not responsible for the privacy practices, content, security or policies of third-party websites.

Users should review the privacy policy and terms of any third-party website before submitting information or using their services.

If we become aware of a data breach or security incident that may affect user information, we will take reasonable steps to investigate, reduce risk, secure affected systems and notify users or authorities where required by applicable law.

Uttarak Salutions Private Limited may update this Privacy Policy from time to time to reflect changes in services, legal requirements, technology or operational practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you accept the revised Privacy Policy.

For privacy questions, data requests, service concerns, account issues, refund queries, cancellation requests or grievance matters, you can contact us using the details below.

• Company: Uttarak Salutions Private Limited
• Grievance Officer: YASHI DAS (DIN)
• Designation: Grievance Officer
• Phone: +91 8016982909
• Email: uttaraksalution@gmail.com
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Address: 52/a Hem Chandra Lane, Lp 36/4, Ps Uttarpara, Bhadrakali, Hooghly, Serampur Uttarpara, West Bengal, India, 712232