Refunds, Cancellations & Payment Support

This Refund & Cancellation Policy applies to users of UttarakPay, operated by Uttarak Salutions Private Limited. It explains how refund requests, cancellation requests, failed transactions, duplicate payments and payment-related concerns are reviewed and handled.

By using UttarakPay or submitting a service request, you agree to this policy. Refunds and cancellations are subject to transaction status, service provider response, payment gateway settlement, bank processing and applicable service rules.

Cancellation requests must be submitted as early as possible. Once a bill payment, recharge, utility transaction or service request has been successfully processed, cancellation may not be possible.

• Cancellation is subject to transaction processing status.
• Processed or completed bill payments may not be cancelled.
• Cancellation may not be allowed if the payment has already been submitted to the biller or service provider.
• Incorrect details entered by the user may not qualify for cancellation after processing.
• UttarakPay will review the request and guide users as per available records and policy.

A refund may be considered after verification if the transaction meets eligibility conditions.

• Payment was deducted but transaction failed.
• Duplicate payment was made for the same service, amount and reference.
• Payment was deducted but service was not delivered due to technical failure.
• Transaction was reversed by the payment gateway, bank, biller or service provider.
• Refund is approved after internal review and partner/service provider confirmation.

Refund may not be available in certain cases, especially where the service has already been completed or the user submitted incorrect details.

• Successful recharge, bill payment or service completion.
• Incorrect mobile number, consumer number, biller selection or account details entered by the user.
• Payments completed and accepted by the biller or service provider.
• Requests made without valid order ID, transaction reference or proof.
• Delay caused by bank, wallet, UPI app, payment gateway or biller systems beyond UttarakPay control.
• Any request that does not meet the applicable refund eligibility criteria.

If your payment is pending, failed, deducted without service confirmation, or duplicated, you should contact UttarakPay support with complete transaction details.

• Order ID or request ID.
• Registered mobile number and email address.
• Transaction ID, UPI reference, bank reference or payment gateway reference.
• Payment screenshot or proof, if available.
• Service category and issue description.

The support team will review the request based on available records and may coordinate with payment gateway, biller, bank or service provider where required.

Refund requests are reviewed through a structured process. Submitting complete and correct information helps us review your request faster.

After approval, eligible refunds are generally initiated within 3–5 working days. However, the time taken for the amount to reflect in the user’s account may vary depending on bank, card network, UPI app, wallet, payment gateway and settlement cycle.

UttarakPay is not responsible for delays caused by banks, third-party payment processors, billers, service providers, UPI applications, wallet providers, network failure or other external systems.

Approved refunds are usually processed to the original payment method or another eligible mode as determined by payment gateway, bank, service provider or internal process.

• Original UPI ID, card, wallet or bank source used for payment.
• Payment gateway reversal where applicable.
• Other eligible refund mode as communicated by support.

To raise a request, contact UttarakPay through the Contact Us page or official email. Please provide correct details so that the support team can verify your case.

• Your full name.
• Registered mobile number and email address.
• Order ID or transaction reference.
• Service type such as mobile recharge, electricity bill, gas payment or broadband bill.
• Payment screenshot or proof, if available.
• Clear reason for refund or cancellation request.

Users are responsible for providing accurate and complete payment details. UttarakPay may not be able to cancel or refund transactions where incorrect information was entered and the service was processed.

• Verify biller, mobile number, consumer number, amount and service category before payment.
• Do not share OTP, password, PIN, full card details or banking credentials.
• Use only official UttarakPay contact channels for refund and cancellation support.
• Report unauthorized payment or account compromise immediately.

If you are not satisfied with the response or your issue requires escalation, you may contact the grievance officer using the details provided below. Please include your previous request details and transaction reference.

• Grievance Officer: YASHI DAS (DIN)
• Designation: Grievance Officer
• Email: uttaraksalution@gmail.com
• Phone: +91 8016982909
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Uttarak Salutions Private Limited may update this Refund & Cancellation Policy from time to time to reflect changes in service process, payment gateway rules, biller requirements, legal obligations or operational needs.

The latest version of this policy will be available on this page. Continued use of UttarakPay after updates means you accept the revised policy.

For refund requests, cancellation requests, failed transaction support, duplicate payment review, payment status or grievance assistance, contact us through the official details below.

• Company: Uttarak Salutions Private Limited
• Brand: UttarakPay
• Grievance Officer: YASHI DAS (DIN)
• Designation: Grievance Officer
• Phone: +91 8016982909
• Email: uttaraksalution@gmail.com
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Address: 52/a Hem Chandra Lane, Lp 36/4, Ps Uttarpara, Bhadrakali, Hooghly, Serampur Uttarpara, West Bengal, India, 712232